DAIRE Refunds and Return Policy
At DAIRE, we value your satisfaction and strive to provide you with the best shopping experience possible. In the rare event that you receive a damaged or faulty item, or if you’re unhappy with our product, we have a straightforward refund and return policy in place to ensure your concerns are addressed promptly and effectively.
Damaged or Faulty Items
If you receive an item that is damaged or faulty, we are here to make it right. Simply contact us within 48 hours of receiving your order, and we will arrange for a replacement item at no additional cost to you. Your satisfaction is our top priority, and we want to ensure you have a seamless shopping experience with us.
You can report damaged products by contacting the DAIRE Customer Care team at hello@trydaire.com. When reporting receipt of damaged products, please describe the issue and provide photos of the damage. Please also let us know whether you are requesting a refund or a replacement.
Orders reported as delivered by the carrier are not considered lost. You can report a lost shipment by contacting the DAIRE Customer Care team at hello@trydaire.com.
Unhappy with Your Purchase
We understand that sometimes a product may not meet your expectations. If, for any reason, you are unhappy with your purchase after 30 days, please email us at hello@trydaire.com, and we will process a refund for your order—no questions asked. Your feedback is valuable to us as we continuously strive to improve our products and services.
Order Accuracy and International Customers
To ensure a smooth shopping experience, please double-check all the information you provide before submitting your order. Accurate information is essential to prevent shipping issues or delivery delays. For our international customers, please provide a valid phone number to help facilitate delivery if needed.
Customer Support
If you have any questions or concerns, our dedicated Customer Care team is here to help. You can reach us via email at hello@trydaire.com or by submitting a support request through our website at https://trydaire.com.
Return to Sender Packages
Please note that DAIRE LLC is not responsible for packages returned to sender due to an incorrect shipping address. Please ensure all shipping information is accurate when placing your order.
If a package is returned to our warehouse, we can assist with repacking, relabeling, and reshipping it. Please note that additional shipping charges will apply. If you realize you’ve entered an incorrect shipping address, contact us immediately at hello@trydaire.com so we can help before your order ships.
Cancellation Policy
If you wish to cancel your order, you may do so within 24 hours of placing it. Please email hello@trydaire.com within this timeframe and include your order number and reason for cancellation.
Unfortunately, we cannot accept cancellation requests submitted after the 24-hour window or due to standard shipping times, which are clearly stated on each product page.
Approved refunds for canceled orders will be processed within 24–48 hours. Depending on your financial institution, the funds may take several additional business days to appear in your account.
If you have completed all the necessary steps and have not received your refund within the expected timeframe, please contact us at hello@trydaire.com or submit a support request through https://trydaire.com.
Ineligible for Refunds
The following purchases are not eligible for refunds:
- Orders that have been redirected to a new shipping address after the original order was placed.
- Orders shipped outside the United States (including U.S. territories). International customers are responsible for all customs duties, taxes, and import fees.
- Shipping charges.
- Wholesale orders and wholesale transactions.
At DAIRE, we are committed to providing an exceptional customer experience and appreciate your trust in our brand. Thank you for choosing DAIRE. If you have any questions or need assistance, we’re always happy to help at hello@trydaire.com.
